Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details when you book a session.
• Booking Details: Date, time, and type of session booked.
• Communication Records: Emails, texts, or direct messages exchanged with us.
• Optional Information: Client preferences you choose to share with us (e.g., comfort needs, session preferences).

2. How We Use Your Information

• Scheduling and confirming your appointments.
• Processing payments securely.
• Sending appointment reminders and important service updates.
• Improving our services and enhancing client experience.
• Marketing communications (only if you have opted in).

SMS Communications: If you choose to opt in to text messaging, we will use your mobile number to send appointment-related texts (and, if separately consented, promotional messages). You can opt out at any time by replying STOP. Reply HELP for help. Message frequency varies; message and data rates may apply. Your consent to receive texts is not required to book services. We do not sell your phone number. We share it only with our messaging/booking providers to deliver the service.

3. Payment Security

We do not store full credit card numbers. All payments are processed through secure providers (such as Square).

4. Sharing Your Information

We do not sell or rent your personal information. We may share limited details only when:

• Required by law or legal process.
• Necessary to process payments.
• Needed to provide services (e.g., booking platform providers).

5. Client Confidentiality

All information shared during sessions remains confidential. We will never disclose client details, personal preferences, or communications without your permission, except where required by law.

6. Your Rights

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Opt out of marketing communications at any time.
• Request deletion of your personal data, subject to legal and record-keeping requirements.

7. Data Retention

We keep your booking and transaction records for as long as necessary to comply with business, legal, and tax obligations.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website or booking platform with a revised "Effective Date."

9. Contact Us

Desert Oasis Scratch Bar
1033 S Carson St #12, Carson City, NV 89701
Email: info@desertoasisscratchbar.com
Phone: 775-881-8738